People and Culture Coordinator

Job Overview

Join our People and Culture team and work collaboratively with various teams and departments to ensure timely resolution of inquiries and requests from Macquarie employees. With a passion for customer service and strong attention to detail, you will support the delivery of People and Culture services across the Americas by owning key coordination workflows end‑to‑end, maintaining strong governance, and driving accuracy and efficiency across time‑sensitive processes.

This role requires 3 days a week onsite in our office.

• Partner closely with the business to manage priority pipelines, proactively identify risks and gaps in execution, and contribute to process improvements that enhance the employee and manager experience.
• Support a broad range of People and Culture activities, including leave administration, return‑to‑work coordination, exit processes and exit interview administration, maintaining trackers, dashboards and audit trails.
• Coordinate complex multi‑stakeholder approvals, manage audit‑ready trackers, and contribute to streamlining and continuous improvement initiatives across HR processes.
• Serve as a point of contact for employee and manager queries via email, phone or chat, triage requests to the appropriate teams, and ensure timely, accurate resolution and documentation.

• Ideally 3–5 years of relevant experience in HR operations, coordination or customer support within a fast‑paced or professional services environment.
• Collaborative, team‑based work style with strong communication and stakeholder management skills, excellent attention to detail, strong problem‑solving mindset and customer‑service orientation.
• Ability to work autonomously, manage competing priorities and escalations effectively.
• Strong proficiency with Microsoft Office including Excel, Word and PowerPoint; experience with HRIS and case‑management tools such as People Soft or Service Now is advantageous.
• Exposure to leave management, immigration or mobility coordination, and employee lifecycle processes is beneficial.

• Wellbeing leave day per year and a minimum of 25 days annual leave.
• 20 weeks paid parental leave for primary caregivers, 12 days paid transition leave upon return to work and 6 weeks paid leave for secondary caregivers.
• 2 days paid volunteer leave and donation matching.
• Medical, prescription drug, dental, and vision insurance; health savings account and dependent day‑care savings account; life insurance, disability and other insurance plans; 401(k) and short/long‑term disability.
• Employee Assistance Program with behavioural health network, counselling and coaching services.
• Learning and development opportunities, including reimbursement for professional membership or subscription.
• Recognition and service awards.
• Hybrid and flexible working arrangements, depending on role.
• Reimbursement for work‑from‑home equipment.

Macquarie is a global financial services group operating in 30 markets with 57 years of unbroken profitability. The Financial Management, People and Engagement (FPE) team provides a single interface for Macquarie's businesses across key areas of people, strategy, communications and financial management, and is responsible for managing the Group's financial, tax and treasury activities as well as fostering culture through people and community engagement strategies.

We are committed to providing an inclusive environment that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable accommodation to individuals who may need support during the recruitment process and employment.

If you require an accommodation, please let us know during the application process.