Director Operations Services

Education: Bachelor’s degree in Business or related field (preferred)

Travel: 10–15% |
Shift: Day

At Shipley Donuts, our success is rooted in operational excellence, brand consistency, and a strong commitment to supporting our teams and franchise partners. As we continue to grow, we are seeking a seasoned leader who can help translate strategic priorities into disciplined execution across the organization.

This role is responsible for driving enterprise priorities through operational leadership, disciplined execution, and cross-functional alignment across the Shipley system.

This leader will provide strategic and operational oversight across field support, training coordination, reporting, and key business initiatives. The ideal candidate brings executive presence, sound judgment, and a proven ability to drive results in a fast-paced, multi-location environment while fostering consistency, accountability, and operational excellence.

• Partner with the COO and senior leadership to advance operational priorities and enterprise-wide initiatives
• Drive execution by establishing clear plans, accountability structures, and follow-through mechanisms across key initiatives
• Strengthen operational consistency and performance by working closely with field leaders and cross-functional partners
• Identify operational opportunities and lead improvement efforts that enhance efficiency, scalability, and franchise support

• Provide leadership oversight for training-related operations to ensure programs align with business priorities and operational standards
• Partner with training leadership to coordinate resources, rollout plans, and execution for system-wide initiatives
• Monitor program effectiveness, completion metrics, and development efforts to support sustained operational performance
• Support onboarding and capability‑building efforts that strengthen team readiness, consistency, and long‑term success

• Oversee the collection, analysis, and presentation of operational and training data to inform decision‑making
• Establish disciplined reporting practices that create visibility, consistency, and accountability across teams and initiatives
• Prepare executive‑level summaries, presentations, and communications to support leadership review and action
• Ensure reporting is timely, accurate, and actionable, with a clear focus on business insight and operational performance
• Serve as a trusted operational partner to the COO in advancing strategic priorities and key business initiatives
• Develop decision‑support materials, leadership presentations, and follow‑up actions for critical meetings and projects
• Facilitate cross‑functional coordination to ensure leadership priorities are communicated clearly and executed effectively
• Represent the operations organization with professionalism, discretion, and a strong solutions‑oriented mindset
• Build strong partnerships across Operations, Training, HR, and other key functions to align priorities and remove barriers to execution
• Serve as a central point of coordination between executive leadership and field teams
• Promote consistency in communication, implementation, and operational standards across a growing multi‑location system

• Exceptional communication and interpersonal skills, with the ability to influence effectively across functions and levels
• Proven ability to manage multiple priorities, complex initiatives, and evolving business needs in a fast‑paced environment
• Strategic mindset paired with a hands‑on, execution‑oriented approach to problem solving
• High level of professionalism, discretion, and sound judgment in handling sensitive and confidential information

This role is based in a professional office environment and requires regular collaboration with internal teams and field locations across the Shipley system

• 7+ years of progressive leadership experience in operations, business administration, training support, or a related function
• Strong proficiency in Microsoft Office, including Excel, PowerPoint, and Word
• Demonstrated experience leading cross‑functional projects, supporting executive priorities, and driving operational improvement
• Experience in a multi‑unit, franchise, retail, restaurant, or similarly fast‑paced operating environment is preferred