Fractional Process Transformation Lead

About PRM

PRM is a 200-person medical BPO company operating across multiple countries, in business for 30 years. The company needs a senior process transformation practitioner who can independently identify opportunities, design solutions, produce Business Cases, and drive implementation.

The internal team includes business analysts, operations managers, and junior leads being developed for process leadership. You bring the senior methodology and drive that the team currently lacks.

You are the company's process transformation engine, the senior practitioner who identifies improvement opportunities, designs end-to-end solutions, produces Business Cases at speed, and drives change across a 200-person services organization. You work top-down from strategic objectives and key results, not bottom-up from operational complaints.

You are not an analyst (the company has business analysts for research and documentation). You are not an operator (the company has domain leaders running day-to-day). You are not a people manager. You are the process transformation authority for the organization.

You start the week reviewing the company's strategic objectives and the active improvement pipeline. Monday, you run a working session with the internal BA team reviewing a process map they drafted, redirecting it toward the actual bottleneck, and coaching the junior lead through his first solo Business Case. Tuesday, you're deep in a process redesign for a client-facing workflow you've interviewed three operations staff, mapped the current state, and identified a handoff gap that accounts for 40% of the cycle time.

By Thursday, you've produced a Business Case with problem statement, solution design, expected outcomes, and timeline. Friday, the CEO reads it at his monthly review. He didn't participate in designing it. That's the point.

• Identify: Find process improvement and innovation opportunities by working top-down from corporate Objectives and Key Results — not reactively from operational complaints. You look at the strategy and ask "what's broken between here and there?"
• Design: Create end-to-end process solutions for both client operations and internal workflows. Current state, future state, gap analysis, solution implementation plan.
• Produce: Write Business Cases at speed — problem statement, solution design, expected outcomes, resource requirements, timeline. Not 3-week proposals. Days, not weeks.
• Drive: Push transformation relentlessly across the organization. You do not wait for permission. You do not stall. You identify, design, and drive.
• Mentor: Guide an internal trainee through structured development — observe co-produce solo with review independence. You are building your eventual replacement inside the organization.
• Decide: Make process decisions without the CEO. This is the core value proposition. If you need the CEO to validate every solution, you are not the right person.
• Leverage: Extract domain knowledge from the team — experienced business analysts who know the operations deeply, 200 employees who live the processes daily, and account managers who interface with clients. You bring the methodology; they bring the institutional knowledge.

• Learn the company's specific industry before you can act — you learn it from the 200 people who already know it. Craft competence transfers across industries.
• Execute the processes yourself — teams do that.
• Manage the BA team day-to-day — their internal lead handles that; you mentor the lead.
• Wait for comprehensive current-state documentation before making recommendations.
• Produce PowerPoint strategies that never get implemented — this role ships process change, not slide decks.
• Report into operations — you report at the CEO/executive level.

• You have 10+ years of hands‑on process transformation experience — not project management, not analysis, not consulting decks. Actual process redesign and implementation.
• You've driven transformation in organizations of 100‑500 people — not Fortune 500 engagements where you were one of 40 consultants.
• You produce BCs, BRDs, and process documentation quickly — speed…