Operations Associate

About Harbor.ai: Harbor.ai is an Insur Tech startup aiming to revolutionize the enterprise insurance market. Our technology simplifies the process for insurance brokers to identify optimal coverage for their clients continuously, and this is just the beginning. Our mission is to revolutionize underwriting for better, faster, and smarter processes. As we pursue this goal, we are implementing a data-driven business model that fundamentally reshapes how insurance products are sold.

Established in 2018, Harbor.ai is venture-backed and based in New York.

Harbor.ai is seeking an Operations Associate to support company operations, driving cross-functional initiatives and process improvements.
This role is 100% on-site in Houston, TX.

• 2+ years of experience in operations, program management, or related operational roles.
• Track record of managing cross-functional projects and driving initiatives to completion.

• Experience in insurance operations or brokerage support.
• Familiarity with specialty insurance workflows (surplus lines, underwriting, or broker operations).
• Experience in fast-paced or startup environments.

• Drive operational initiatives that support company operations and process improvements.
• Collaborate with the brokerage team and business leadership to execute strategic priorities.
• Manage cross-functional projects related to carrier partnerships, broker operations, or internal processes.
• Coordinate meetings, project timelines, and resource allocation across teams.
• Prepare regular status updates and operational reports for leadership.
• Support data-driven decision making through operational analytics and process metrics.

• 1+ years in program or operations management with proven execution track record.
• Strong analytical and problem-solving capabilities, particularly around process optimization.
• Excellence in stakeholder management and executive-level communication.
• Proficiency with project management tools and productivity platforms.
• Demonstrated ability to document processes and identify operational improvements.

• Strong ownership mindset with exceptional attention to detail.
• Thrives in fast-paced, dynamic startup environments.
• Professional maturity with sound judgment in ambiguous situations.
• Adaptable and collaborative across all organizational levels.
• Comfortable navigating insurance industry terminology and workflows.

Harbor.ai is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable; bonuses are not guaranteed.

Harbor.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor.ai, its employees, and others as required or permitted by law. Additionally, Harbor.ai in the E-Verify program in certain locations, as required by law.