Sales Support Specialist

About Us

ARCXIS, headquartered in Houston, Texas, is the nation’s leading provider of inspection, design, engineering, energy efficiency, surveying, and quality assurance services for the residential construction industry. Supporting 1 in 7 new homes built in the U.S., ARCXIS partners with builders nationwide to deliver innovative solutions that improve efficiency, performance, and compliance throughout the construction process.

The Sales Support Specialist coordinates and executes the Customer Onboarding process, including Account Set‑Up and Revenue Realization. The role emphasizes accuracy, documentation, coordination, and process execution rather than people management. It reports to the Vice President of Sales Support and works cross‑functionally with Sales, Operations, Field Teams, and administrative departments to ensure new construction projects, scope changes, and required documentation are accurately set up, tracked, and delivered.

This hands‑on, detail‑oriented coordination role emphasizes collaboration, data accuracy, and operational readiness.

• Organization & attention to detail – manage and organize large volumes of project data and documents across multiple markets.
• Communication – strong written and verbal communication skills with ability to collaborate effectively with internal teams and external partners.
• Problem solving – identify issues, analyze root causes, and recommend practical solutions.
• Customer service mindset – responsive, professional, and solution‑oriented when supporting internal and external stakeholders.
• Time management – prioritize multiple projects, deadlines, and requests in a fast‑paced environment.
• Process orientation – comfortable following, improving, and documenting workflows and procedures.

• Review contracts and related documents to prepare projects for operational execution.
• Verify scope of work, pricing, unit counts, and service details for accuracy.
• Enter contract information, scope of work, and pricing into operational software systems.
• Track and quality‑check new sales for completeness and consistency.
• Identify trends, discrepancies, or risks within scopes of work and elevate as needed.

• Track project status and key milestones from release through completion.
• Notify relevant departments of new projects, updates, and scope changes.
• Maintain revenue realization tracking through accurate project setup and documentation.
• Perform quality assurance reviews and report on project completions.
• Maintain organized records to support audits, reporting, and operational visibility.

• Collaborate with Sales and Operations to support reporting and data accuracy.
• Assist with tracking and reporting metrics such as:
• New projects released
• Completed projects
• Contract holds and missing documentation
• Projects delivered without contracts
• Unit counts and services sold
• Regional pricing consistency
• Support interdepartmental communication and assist with issue resolution and escalations as needed.

• Assist with implementing and documenting process improvements related to new tools, system updates, or changes in program requirements.
• Help maintain clear, up‑to‑date procedures to support consistency and scalability.

Vice President of Sales Support

• Experience in coordination, operations support, project administration, or a related role.
• Strong proficiency in data entry, document management, tracking, and reporting.
• Experience reviewing contracts, scopes of work, or service agreements preferred.
• Comfortable learning and working within multiple software systems and web portals.
• Strong written and verbal communication skills with ability to work cross‑functionally.
• High level of attention to detail and accuracy.
• Ability to work independently, manage priorities, and exercise sound judgment.
• General construction or building industry knowledge is a plus but not required.

Note:

This position does not include direct people management, hiring, or supervisory responsibilities.

This position operates out of…