Senior Technical Product Manager

Senior Technical Product Manager

The Senior Technical Product Manager is responsible for driving strategy, discovery, and execution across 's fulfillment and operational platform. As a senior member of the Product team, you will own complex product domains that sit at the intersection of Operations, Engineering, Data, and Customer Experience, translating operational challenges into scalable technology solutions that drive meaningful business impact.

You will partner closely with fulfillment leaders, engineering teams, and executive stakeholders to identify opportunities that improve operational efficiency, increase throughput, reduce costs, and enhance customer outcomes. This role requires a strong systems thinker who can navigate ambiguity, leverage data to inform decisions, and drive alignment across diverse stakeholder groups.

The ideal candidate combines deep operational curiosity with technical fluency and product leadership, balancing strategic vision with hands-on execution to deliver measurable results across 's fulfillment network.

• Own the strategy, roadmap, and execution for key operational and fulfillment product domains.
• Identify and prioritize opportunities that improve operational efficiency, scalability, throughput, inventory accuracy, and customer experience.
• Partner with Operations, Engineering, and Product Leadership to define long-term platform capabilities and investment priorities.
• Develop business cases and strategic recommendations supported by data, operational insights, and customer feedback.
• Influence cross-functional roadmaps and ensure alignment between product initiatives and organizational objectives.

• Lead complex discovery efforts using process analysis, stakeholder interviews, operational observation, data exploration, and experimentation.
• Identify root causes of operational challenges and uncover opportunities for automation, optimization, and product innovation.
• Build a deep understanding of fulfillment workflows and develop scalable solutions that improve network performance.
• Use operational and customer insights to define high-impact problems and ensure product investments are focused on measurable outcomes.

• Define product requirements, workflows, and success metrics that provide clarity for engineering and business stakeholders.
• Partner with Engineering to evaluate technical tradeoffs and ensure solutions align with long-term platform strategy.
• Drive roadmap prioritization and delivery across OMS, WMS, TMS, and adjacent operational systems.
• Establish product telemetry and performance metrics to monitor adoption, operational impact, and customer outcomes.
• Participate in release planning, governance, and operational readiness activities.

• Leverage SQL and operational data to identify trends, quantify opportunities, validate hypotheses, and measure business impact.
• Develop analytical frameworks that support prioritization and investment decisions.
• Actively utilize AI tools throughout the product lifecycle to accelerate discovery, analysis, documentation, solution development, and experimentation.
• Champion the responsible and effective use of AI to enhance both product development and operational performance.

• Serve as a trusted advisor to operational and business leaders, influencing product strategy and execution priorities.
• Lead alignment across Operations, Engineering, Data, Customer Experience, and GTM teams.
• Communicate product strategy, priorities, and results effectively to executives and cross-functional stakeholders.
• Drive consensus across competing priorities while maintaining focus on business outcomes.

• A strategic product leader who thrives in complex, operationally intensive environments.
• Passionate about solving challenging business problems through technology, data, and process optimization.
• Comfortable operating in ambiguity and defining structure where none exists.
• Highly collaborative and influential, capable of aligning stakeholders across multiple functions and levels.
• Analytical and…