Senior Salesforce Administrator

Description

Priority Power is the energy partner delivering the systems, expertise, and execution, required to power enterprise growth. Through our integrated multi-service offering spanning strategy, supply, infrastructure, and operations, we develop and operate mission critical energy solutions for organizations navigating today's complex energy landscape. From greenfield to gigawatt to grid, we make power possible at the scale and speed of ambitious growth demands - meeting the needs of an energy driven future.

To be the most trusted and capable integrated energy partner in the United States - delivering strategy, infrastructure, and execution at the speed ambitious growth demands.

Priority Power delivers the strategy, infrastructure, and execution that powers enterprise growth - with the speed, transparency, and accountability our clients depend on.

The Sr. Salesforce Administrator is a highly visible role that oversees and supports the corporate customer relationship management systems providing accurate and timely consolidated reporting of sales and other operational data. The role supports administration and management of the multiple applications and associated processes within our Salesforce platform. The role applies a mix of analytical, functional, and technical skills to develop and implement innovative solutions that further continuous process improvement and adoption of best practices.

This role will work with various stakeholders throughout the business to ensure strong collaboration and prioritization of the CRM technology roadmap.

The ideal candidate will have experience with CRM tools, including Salesforce, and has experience with ERP data integrations. This candidate should have experience leading projects, be familiar with lead-to-cash process best practices, be comfortable communicating with and presenting to all levels and have a demonstrated ability to develop relationships and strategic partnerships. This role will work with the business heads of each commercial line of business and integral to new acquisition onboardings.

• We are seeking a seasoned Salesforce Administrator who possesses a proven track record in developing comprehensive budget assessments for Salesforce systems and vigilantly monitoring maintenance costs—skills that are crucial for devising effective cost-saving strategies.
• Centralize the strategy of leveraging current CRM systems across Priority including merging, migrating from different systems and adding new business lines.
• Understand the sales, commissions, and support team processes related to support existing business lines.
• Drive centralized and standard lead-to-contract processes.
• Serve as a technical advisor to the executive team for strategic planning purposes, specifically in CRM system deployment, automation, and harmonization across multiple lines of business and entities.
• Develop and lead requirements gathering sessions with sales and support teams focused on improving lead-to-cash processes.
• Ensure user experience of the CRM system is optimized and drives adoption by measuring increased usage month over month.
• Develop and maintain strong relationships between Commercial Operations, Accounting, Finance, IT, and Business Intelligence teams to collaboratively understand and solve problems.
• Communicate scope of enhancements and value drivers during prioritization planning sessions.
• Serve as one of the systems administrators and subject matter experts for all CRM systems, including development and oversight of the policies and processes leveraging these applications.
• Liaise with software application vendors, manage 3rd party support, and oversee escalation and closure of any system bugs or issues.
• Leverage expertise in Salesforce to implement enhancements for dashboards, workflows, views over time to decrease external cost of support.
• Participate in Agile cadence such as standup meetings, backlog grooming sessions, review, and retrospective meetings.
• Responsible for the SDLC IT controls related to the creation, review, maintenance, preservation and audit of all data within the CRM system(s);…