NASA PT Communications​/Dispatch Officer

Description

The Part‑Time Communication/Dispatch Officer is primarily responsible to receive and handle 911 calls, other emergency calls, monitor alarms, dispatch first responders, and make other notifications and reports as required. Other duties include, but not limited to clerical duties related to a dispatch center, such as: filing recall lists, operation of computers, completing and printing desk journals, maintaining alarm records, and completing records logs as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Follow all company personnel and safety policies, and perform all assigned duties in a safe work manner
• Answering public and police calls for assistance in emergency and non-emergency situations on the telephone and radio
• This position is located in a restricted area and is responsible for security of assigned work area and equipment
• Relay information to/from police or security supervisors, take messages, and obtain clear and accurate information & relay to all pertinent personnel
• Acts as the primary alarm and surveillance point for criminal information, natural disasters, and all other operations involving coordination with civil authorities and other federal agencies throughout the state and federal government
• Work flexible hours to include weekends and holidays
• Other duties may be assigned to meet business needs

This position does not have any supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum High School Diploma or GED
• Be at least 21 years of age
• Ability to interact and communicate with people over the telephone, often in stressful situations
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment
• Knowledge of fire and burglar alarm systems reporting
• Successfully complete all training and obtain all required permits, licenses, certifications and security/medical clearances for the worksite
• Minimum of 2 years’ experience as a law enforcement dispatcher/communications officer

• Skill in operating a personal computer and standard office equipment
• Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook

• Must be authorized to work in the U.S.
• Possess and maintain a valid state driver’s license.
• Possess or be able to obtain and maintain NACI security clearance.
• Completed or be able to complete JSCPSC Orientation Course.
• Completed or be able to complete Emergency Dispatch Training and Certification Program
• Speak, read, write, and understand the English language, apply written rules, detailed orders, instructions and training material
• Have no record or history of illegal drug use, sale, possession, or manufacture
• Must be able to meet drug testing and alcohol – free workforce requirements to include random drug and/or alcohol testing

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Written Communication
  - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Ethics
  - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Planning/Organizing
  - Prioritize and plans work activities; uses time…