Project Manager - Network Service Supp

Project Manager – Network Service Support

Location:

Fort Worth, TX, US (and selected US and Canada sites)

Position Type:
Professional

Transport is at the core of modern society. If you seek to make a difference on a global scale, working with next‑gen technologies and collaborative teams, this role could be a perfect match.

• Drive Financial Success:
  Actively monitor and manage P&L, sales, gross profit, and labor costs to increase overall network profitability.
• Analyze & Optimize:
  Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity.
• Strategic Partnership:
  Advise and collaborate with internal and external customers to develop, implement, and follow up on targeted action plans.
• Champion the Customer:
  Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department.
• Build Relationships:
  Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.
• Elevate the Team:
  Identify performance gaps to evaluate, propose, and coordinate effective training initiatives.
• Financial Planning:
  Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings.
• Network Engagement:
  Travel to branch locations to stay connected with the realities on the ground, while promoting a safe and functional working environment.
• Other duties as assigned.

• Bachelor’s degree in Business or a related field and/or 10 years of relevant experience.
• Experience in a multi‑site, dealer environment.
• Proficient in Microsoft Office.
• Ability to travel between USA and Canada, approximately 25% travel total.
• Comfortable working in a matrix organization and managing multiple stakeholders.
• Self‑motivated with the ability to work remotely, independently, and collaboratively.
• Excellent relationship management and negotiation skills.
• Analytical and detail‑oriented with a strong commercial mindset.
• Proven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast‑paced environment.
• Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality.
• Bilingual abilities (especially Spanish or French) are a plus.

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Travel Required:

Occasional Travel.