Product Manager

JOB SUMMARY

We are seeking a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross‑functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities.
• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals.
• Engage with internal and external stakeholders to gather, analyze, and refine requirements.
• Collaborate closely with development and QA teams to:
• Define clear acceptance criteria
• Ensure high‑quality delivery aligned with expectations
• Monitor product performance, usage, and adoption metrics, and recommend improvements.
• Lead release planning, including sprint planning and go‑live coordination.
• Facilitate continuous feedback loops to drive product enhancements and innovation.
• Ensure alignment between business needs and technical implementation.

• 8+ Years of strong background in IT project/program management, preferably with exposure to Microsoft Dynamics CRM and Dynamics 365 Field Service.
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams.
• Proven ability to manage multiple priorities in a fast‑paced, evolving environment.
• Experience with Agile and Waterfall methodologies.
• 8+ Years of hands‑on experience with tools such as Azure Dev Ops and Jira or similar work‑management tools.
• Strong analytical and problem‑solving abilities.

• Experience working on Dynamics 365 implementations or enhancements.
• Understanding of customer service operations or field service processes.
• Exposure to product analytics and KPI tracking.
• Experience in cross‑functional and global team environments.