IT Business Analyst Senior

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.
• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

This role serves as the strategic bridge between business stakeholders and the FaCTS development organization. This role combines traditional business analysis responsibilities with Product Owner accountability to ensure technology investments deliver measurable business value. The Senior Business Analyst is responsible for understanding business processes, defining requirements, managing the product backlog, prioritizing enhancements based on business impact, and ensuring successful delivery of new features and capabilities.

The position acts as the voice of the business while partnering closely with Software Engineering, Operations, Accounting, Trust, Sales and Marketing, and corporate stakeholders.

• Prioritizes enhancements, defects, and technical improvements based on business value, revenue impact, operational efficiency, regulatory compliance, risk mitigation, customer impact, and field user feedback.
• Owns and maintains the FaCTS product backlog.
• Facilitates prioritization discussions with executive leadership and business stakeholders.
• Establishes product roadmaps aligned with company objectives.
• Ensures development efforts are focused on delivering the highest return on investment.
• Balances competing stakeholder requests while maintaining strategic platform direction.
• Participates in sprint planning, backlog refinement, and release planning activities.
• Conducts stakeholder interviews, workshops, and discovery sessions.
• Translates business needs into user stories, functional requirements, process flows, acceptance criteria, and business rules.
• Analyzes current business processes and identify opportunities for improvement.
• Documents end-to-end processes and system interactions.
• Identifies impacts to downstream systems, integrations, reporting, and workflows.
• Ensures requirements are complete, actionable, and understood by development teams.
• Acts as the primary liaison between the business and technical teams.
• Collaborates with VP, Application & Data Management, developers, and QA resources to design scalable solutions.
• Evaluates alternatives and recommend solutions that maximize business outcomes.
• Drives process standardization and automation initiatives.
• Ensures solutions align with enterprise architecture and operational goals.
• Supports integration initiatives involving Accounting, HR, Sales and Marketing, and external vendor systems.
• Validates that delivered functionality meets documented requirements and acceptance criteria.
• Participates in system testing, user acceptance testing, and release validation activities.
• Approves or rejects completed development work based on business readiness and quality standards.
• Makes go/no-go recommendations for production deployments.
• Ensures defects, risks, and outstanding issues are appropriately addressed before release.
• Maintains accountability for business acceptance of delivered functionality.
• Prepares and publishes release notes for all production releases.
• Translates technical changes into business-friendly language.
• Communicates new functionality, enhancements, fixes, and known issues to stakeholders.
• Coordinates deployment readiness activities with development, QA, and business teams.
• Creates training materials, knowledge articles, and release communications when necessary.
• Partners with leadership to ensure organizational readiness for significant feature releases.
• Builds trusted relationships across field Operations, Accounting, HR, Trust, Sales, and executive leadership.
• Serves as the primary point of contact for business questions regarding FaCTS functionality and roadmap direction.
• Presents feature recommendations, business cases, and roadmap updates to leadership teams.
• Actively participates in Agile ceremonies.
• Leads backlog refinement sessions.
• Collaborates with…