Operations Specialist

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees.

Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture.

Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet or exceed our customers' HVAC/R needs.

Additional details about CE can be located at our website

The Operations Specialist is responsible for ensuring inventory accuracy, operational efficiency, and process excellence across the region. This position oversees end-to-end cycle count management, investigates and reconciles inventory variances, executes inventory adjustments, and leads the preparation and administration of physical inventories. The role also supports unavailable inventory resolution, manages self-insured warranty adjustments, and partners closely with Finance on damage reporting, capital appropriation requests, and other business-critical inventory activities.

In addition, the Operations Specialist may oversee fleet management for powered industrial equipment and administer key safety and compliance programs, including Safety Plus, Kinetic, and forklift certification tracking. This role contributes significantly to operational integrity by identifying process gaps, implementing best practices, and driving continuous improvement initiatives that enhance accuracy, safety, and overall organizational performance.

• Cycle Count and Physical Inventory Management
  • Conduct weekly cycle-count audits to ensure inventory accuracy.
  • Collaborate with branch teams to investigate and report on inventory variances, identifying root causes and implementing corrective actions.
  • Prepare and manage the annual physical inventory counts, ensuring thorough and accurate execution.
• Inventory Adjustments & Management
  • Control, run, and report on all inventory adjustments to maintain accurate records.
  • Manage aged-inventory reserves and shipped/not-billed reporting and follow-up.
• Unavailable, Damage, Direct and Non-Stock Inventory Support
  • Run damaged inventory reports and collaborate with the finance department on pricing guidelines.
  • Lead the daily and monthly resolution of issues with Direct and Non-Stock inventory using the ICRON report.
• Claims Management
  • Manage and resolve all factory claims using the A5554 form.
  • Work with Planning department to manage the Receiving Exception Report (RER) and Purchase Order (PO) maintenance, including handling supersedes, substitutions, and standard pack quantity discrepancies.
  • Track and manage all freight claims.
  • Assist in resolving Carrier claiming issues.
• Credit and Rebill Transactions
  • Manage all credit and rebill transactions for the region.
• Powered Industrial Equipment Fleet Management
  • Oversee the fleet management of company-owned and leased powered industrial equipment, ensuring optimal utilization and maintenance.
  • Track and report on forklift certifications, ensuring compliance with safety regulations.
• Safety Initiative Administration
  • Administer and report on Safety Plus and Kinetic initiatives, promoting a safe working environment. Track Kinetic usage and utilize dashboard…