Account Manager

This position holds a high level of responsibility and will play a vital role in the business. We’re looking for someone that’s motivated, results-driven, collaborative, and excited to build their own book of business with unlimited growth potential and opportunity.

This role is centered around managing and expanding client relationships within our Conventional Energy vertical, acting as the go-to individual for both the client and the recruitment team, ensuring that client needs are fully understood and met.

• · Build and strengthen relationships with existing clients to increase job flow, client control, and awareness of upcoming roles.
• · Collaborate closely with the recruitment team to ensure they have a comprehensive understanding of client needs, supporting them in candidate sourcing and ensuring the best match for open positions.
• · Act as a bridge between the client and the recruitment team, providing insights into client requirements and helping ensure a seamless recruitment process.
• · Identify and unlock new areas within the client business to grow relationships and expand account potential.
• · Manage candidate engagement, working with Recruitment Consultants to ensure high-quality candidates are presented to the client.
• · Increase GP and the number of contractors working with the client or niche market area.
• · Map out client contacts to develop stronger relationships and maximize business opportunities.
• · Solve client issues promptly and efficiently, ensuring excellent client satisfaction.
• · Identify new business opportunities and generate leads for similar clients, replicating the success of existing accounts with new clients.
• · Consistently meet KPI targets and achieve GP growth through effective account management and recruitment support.
• · Share valuable market information with colleagues across global teams to foster collaborative success.
• · Continuously assess and advise on where we can make improvements across the business (client/contractor experience, internal initiatives, etc.).
• · Manage all matters related to your book of business and act as the main point of contact
• · Collaborate and partner with cross-functional teams internally (recruitment, legal, payroll, marketing, etc.)
• · Effectively manage your book of business, staying on top of your sales funnel and forecasting

• · Maintain regular communication with hiring managers to gather updates, insights, and early leads on upcoming vacancies.
• · Enter new roles into Mercury and conduct intake discussions with assigned recruiters to ensure full qualification of each vacancy.
• · Participate in spotlight calls and engage with relevant stakeholders by asking informed, strategic questions.
• · Follow up with recruiters to obtain timely updates on active roles and recruitment progress.
• · Request and track feedback from managers to support continuous improvement and efficient hiring cycles.
• · Coordinate and process candidate transfers from competing agencies.
• · Plan and organize business trips, meetings, and events involving contractors and managers to support operational needs.
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  · Client-Centric Mindset: Demonstrates a strong commitment to delivering value and service excellence to clients.
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  · Communication
  
  Skills:
  
  Clear, concise, and persuasive in both written and verbal communication with internal and external stakeholders.
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  · Problem-Solving: Proactive in identifying issues and resolving them efficiently to maintain positive client and contractor experiences.
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  · Business Acumen: Understands staffing industry trends, client business models, and financial impacts to drive performance and profitability.
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  · Collaboration & Teamwork: Works well across departments and geographies, fostering cooperation and shared success.
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  · Time…