Administrative Supervisor

Position Overview

Applications accepted from:
All Persons Interested

Section: 311 Call Center

Reporting

Location:

2805 McKinney St, 3rd Floor

Workdays &

Hours:

Monday - Friday*

• Subject to Change

• Supervises and directs personnel engaged in communications and various record-keeping activities and provides general information and customer assistance for quality service.
• Supervises the daily activities of the Communication Center and offers technical assistance to ensure an effective operation.
• Plans, organizes and schedules resources to meet current and future production requirements.
• Prepare daily operational reports indicating any malfunctions of equipment and those programs that are carried to another shift.
• Handles difficult calls from the public to ensure the most effective procedures are implemented.
• Monitors the productivity and performance of 3-1-1 telecommunicators.
• Assists with developing and updating manuals, such as policies and procedures and training.
• May be required to be 'on call' during emergency situations.

The position is physically comfortable, the induvial has discretion about walking, standing, etc

Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.

Three years of experience in personnel, administration, accounting or a closely related field are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

None

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

SELECTION/SKILLS TESTS

REQUIRED:

None

However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION:
Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 22

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.