Manager, Commercial Operations

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

The Commercial Operations Manager enables the full commercial engine—Sales, Marketing, and Customer Service to achieve growth through best-in-class sales operations, CRM excellence, and data-driven execution.

This role owns the commercial operating system, including CRM strategy, data governance, and technology enablement, while leading a team of three and driving process discipline, adoption, and measurable funnel performance improvements.

The role leads the transition to enterprise-grade, best-practice sales management by bridging commercial strategy and system execution—owning the Salesforce ecosystem and optimizing it to deliver pipeline visibility, sales efficiency, and predictable revenue growth.

• Align Sales, Marketing, and Customer Service processes across the end-to-end lead-to-revenue lifecycle. You will efficiently structure the CRM systems around Greene Tweed’s go-to-market model.
• Identify and eliminate friction in lead management and sales funnel progression
• Standardize, automate and optimize core sales management processes (lead qualification, pipeline management, forecasting, handoffs etc)

• Lead best-practice sales operations, including pipeline governance, support of demand team’s forecasting accuracy, performance tracking, and pricing.
• Direct experience methodologies of Challenger Sales directly into the CRM interface, supporting sales with best practices.
• Support predictable revenue growth through scalable processes and clear operating cadences
• Partner with commercial leadership to translate growth strategy into technology enabled execution

• Own the commercial data strategy and hygiene standards for the commercial team’s CRM platform.
• Leads Sales Policy and Account Segmentation documentation process
• Ensure accuracy, consistency, and usability of CRM data across leads, accounts, and opportunities
• Implement governance, validation, and ongoing data quality controls

• Own Salesforce CRM strategy as Salesforce Administrator - accountable for CRM adoption, and optimization across all global commercial teams
• Define and execute a technology roadmap focused on automation, efficiency, and data accuracy
• Ensure tools and systems enable—not hinder—commercial workflows – including tools and processes utilized by the global commercial sales team. (SAP, Qlik, Gains etc)

• Establish end-to-end funnel visibility and accountability through dashboards and reporting
• Track conversion, pipeline health, and forecast accuracy
• Deliver actionable insights to improve commercial performance

• Manage and develop 3 direct reports, building a high-performing operations team
• Drive commercial-wide best practice adoption of CRM, tools, and processes through training and change management
• Reinforce accountability and operational discipline across teams
• Collaborate with non-commercial stakeholders, including: supply, business units, finance, applications engineering and others – ensuring each have access to accurate insights and information to support the commercial team’s growth and customer requirements.

• Reduced friction across the commercial funnel
• Improved CRM adoption and data accuracy
• Increased pipeline visibility and forecast reliability
• Higher conversion rates and sales productivity
• Improved pricing realization

• Required:
  
  Bachelor’s degree in related field such as:
  Business, Finance, Economics, Information Systems/IT, or Marketing. (Preferred but not…