Client Success Manager, Operator Qualification

Client Success Manager

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we're making workplaces safer every day.

We're seeking a strategic, client-facing Client Success Manager to lead key Operator Qualification (OQ) accounts and help strengthen how clients realize value from our Veri Source platform. You will build accounts and success plans, lead value-based conversations, monitor client health and KPIs, and identify opportunities that support retention and expansion. Working across Client Success, Sales, Support, Product, and Finance, you will connect clients with the right internal stakeholders, advocate for their needs, and guide complex initiatives to successful outcomes.

This role is ideal for an experienced CSM who can operate independently, bring structure to an evolving practice, and quickly develop deep OQ and product knowledge. This role is ideal for someone who enjoys building processes, taking ownership, and driving meaningful results in a fast-paced environment.