CLM Business Analyst

Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 12,000 strong organization as we fuel the world and each other

The CLM Business Analyst provides dedicated analytical, process, and platform support to the Contract Lifecycle Management program at Energy Transfer. This role works directly under the CLM Product Owner to document business processes, gather and translate requirements, support platform configuration activities, drive user adoption, and ensure the Agiloft CLM platform continues to deliver business value post-implementation.

This is a hands-on, execution-focused role - the analytical and process engine that enables the CLM Product Owner to focus on strategy, roadmap, and stakeholder leadership. The CLM BA is detail-oriented, platform-savvy, and comfortable operating at the intersection of business process and technology.

• Document current-state and future-state CLM business processes using process maps, swim lane diagrams, and SOPs
• Identify process gaps, inconsistencies, and improvement opportunities across contract workflows
• Maintain the CLM process library, governance documentation, and standard operating procedures
• Support process redesign efforts in preparation for platform enhancements or workflow changes

• Facilitate requirements gathering sessions with business stakeholders across Legal, Procurement, Finance, and Operations
• Translate business requirements into clear, structured platform requirements and user stories
• Maintain and groom the CLM product backlog in coordination with the CLM Product Owner
• Support sprint planning, user acceptance testing (UAT), and release documentation

• Serve as a day-to-day resource for CLM platform questions, user issues, and process guidance
• Develop and maintain user training materials, job aids, and quick reference guides
• Support onboarding of new CLM users and business units
• Track and report on platform utilization and adoption metrics
  
  Coordinate with the third‑party solution architect on configuration updates and issue resolution

• Build and maintain CLM dashboards and reporting outputs for the CLM Product Owner and senior leadership
• Analyze contract data to identify trends, risks, and opportunities for process improvement
• Support compliance and obligation management reporting as needed

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• Bachelor's degree in Business, Information Systems, Supply Chain, or related field or equivalent work experience
• 2 - 5 years of experience in business analysis, process documentation, or enterprise platform support
• Experience working with enterprise software platforms from the business or analyst side
• Strong business process documentation skills - process maps, SOPs, workflow diagrams
• Proficiency in Microsoft Office suite, particularly Excel, Visio, and Power Point
• Strong written communication skills - able to produce clear, structured documentation
• Detail-oriented with strong organizational and follow-through skills

Required experience is commensurate with the selected job level:

• The Specialist/Analyst level requires a Bachelor's degree and 2-5 years of relevant job related experience
• The Senior Specialist/Analyst level requires a Bachelor's degree and 5-8 years of relevant job related experience
• The Lead Specialist/Analyst level requires a Bachelor's degree and 8+ years of relevant job related experience

• Experience with Agiloft, Icertis, Conga, Docu Sign CLM, or comparable CLM or procurement platform
• Familiarity with Agile delivery and product backlog management
• CBAP, PMI-PBA, or equivalent business analysis certification
• Experience in energy, midstream, or industrial sector
• Exposure to Legal Operations, contract management, or procurement processes

• Business process analysis and documentation
• Requirements gathering and translation
• Platform support and user enablement
• Attention to detail and structured thinking
• Collaborative, service-oriented work style

The work environment…