Manager, Management Services Pursuits

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

As Manager, Management Services Pursuits with Hines, you will lead and coordinate pursuit activities that support the growth of Hines' Management Services business across the Americas. You will serve as a strategic partner to Management Services leaders, market teams, business development professionals, and Marketing & Communications (Mar Comm), helping ensure opportunities are effectively managed from qualification through proposal submission, client presentations, and final selection.

This role combines pursuit planning, proposal management, stakeholder coordination, pipeline reporting, and process improvement. You will drive structured execution for complex pursuits, facilitate collaboration across cross-functional teams, and help ensure client-facing deliverables align with opportunity-specific win strategies and business development objectives. While Mar Comm owns content strategy, messaging, creative development, and brand standards, this role is responsible for coordinating pursuit activities, aligning stakeholders and resources, and maintaining operational rigor throughout the pursuit lifecycle.

Responsibilities include, but are not limited to:

Pursuit & Proposal Leadership:

• Lead the end-to-end pursuit process for Management Services opportunities, including RFPs, RFQs, proposals, qualifications packages, client presentations, interviews, and other pursuit-related deliverables.

• Partner with Management Services leaders, market teams, and business development professionals to assess client priorities, competitive positioning, opportunity requirements, and pursuit-specific win strategies.

• Develop and manage pursuit plans, schedules, deliverables, review cycles, and submission timelines to help ensure materials are compliant, accurate, professionally presented, and delivered on schedule.

• Facilitate pursuit kickoff meetings, strategy sessions, review meetings, interview preparation, and submission readiness reviews to drive alignment and accountability throughout the pursuit lifecycle.

• Support pitch materials, presentation decks, client presentations, and interview logistics in partnership with stakeholders and Mar Comm.

Stakeholder & Marketing Coordination:

• Serve as a primary liaison between Management Services leadership, market teams, pursuit stakeholders, subject matter experts, and Mar Comm throughout the pursuit lifecycle.
• Coordinate content requests, stakeholder input, creative support, production resources, and presentation preparation activities, including speaker coaching, rehearsals, and presentation logistics.
• Ensure client-facing materials support pursuit objectives, align with established win strategies, and maintain consistency with Hines brand standards.
• Coordinate cross-functional teams, including Sales, Marketing, Operations, and Finance, to maintain momentum and support seamless pursuit execution.

Business Development Operations & Reporting:

• Maintain and administer Management Services pursuit tracking, pipeline management, and reporting tools.
• Coordinate the collection, organization, and distribution of pipeline, pursuit, and business development activity reporting.
• Monitor opportunity status, support opportunity intake and prioritization, and provide reporting and insights that support leadership decision-making and business development planning.
• Track solution development activities, stakeholder feedback, decision points, risks, and open issues throughout the pursuit lifecycle.

Process Improvement & Operations Excellence:

• Establish and maintain best practices, workflows, quality assurance standards, and operating procedures for Management Services pursuits.

• Identify and implement opportunities to improve pursuit efficiency, collaboration, reporting, resource utilization, and overall business development effectiveness.

• Capture lessons learned and support the ongoing optimization of pursuit management systems, reporting tools, sales playbooks, templates, and business development processes.

• Maintain centralized records, documentation, and…