Virtual Care Program Manager

• Manage comprehensive programs, including coordination of work and administrative support, and remain accountable for performance
• Execute strategies and manage relationships with hospital leadership, clients, partners and vendors
• Partner with operations stakeholders to design and execute program elements supporting strategic goals
• Build and maintain a strong network of internal stakeholders
• Identify problems and develop creative solutions involving data, processes and vendors
• Perform administrative and operational functions and provide financial stewardship
• Provide education and technical expertise for successful program implementation and sustainability
• Lead program meetings, drive decision-making and identify next steps
• Lead program strategies and ensure timelines, deliverables and budgets are met
• Serve as a subject‑matter expert and liaison to councils and professional groups
• Facilitate communication with individuals and groups
• Collaborate with stakeholders to improve program effectiveness and efficiency
• Communicate with customers and clients about meetings, schedules, problems and program status
• Implement change‑management strategies and obtain buy‑in
• Evaluate program implementation and effectiveness, monitor objectives and identify corrective actions
• Operationalize strategic plans, track deliverables and deadlines, identify barriers and implement resolutions
• Launch programmatic elements and support cross‑functional activities and committees
• Participate in internal committees and task forces
• Identify outcome measures and metrics and improve training
• Manage program scope, schedule and budget; track trends and identify financial improvements
• Monitor engagement strategies and budgets and identify cost‑saving opportunities
• Track invoices and maintain budgetary objectives
• Participate in inter‑professional teams creating and executing mission‑driven events
• Lead outreach and communications strategies and implementation plans

• Bachelor’s degree in business, healthcare administration, clinical or related field OR Master’s degree combined with HM Fellow
• Three years of experience related to business or healthcare administration
• HM employees with two years of experience may be considered if they demonstrate progressive responsibilities
• Registered and/or certified professional in area of expertise preferred
• Sufficient proficiency in speaking, reading and writing the English language
• Demonstrated initiative in managing projects and communicating with stakeholders
• Ability to lead meetings, conversations and presentations with authority
• Ability to work under pressure and balance competing priorities
• Ability to multitask and work in an organized manner
• Ability to uphold confidential and sensitive information
• Proficiency in MS Outlook, Word, Excel and Power Point
• Strong judgment, decision‑making, analytical and critical‑thinking skills
• Ability to work collaboratively and engage with ideas from others
• Effective oral and written communication and presentation skills
• Ability to work autonomously on multiple tactical and strategic initiatives
• Strategic thinking, innovation and creativity in program management

Demonstrates expertise in program management, strategic planning, and stakeholder engagement, with a strong focus on operational efficiency and financial stewardship. Proficient in leading cross‑functional teams and implementing change‑management strategies to achieve program goals.

• Program Management
• Stakeholder Engagement
• Financial Stewardship
• Strategic Planning
• Change Management

• Project Management
• Data Analysis
• Budget Management
• Outcome Measurement
• Program Evaluation

• Effective Communication
• Leadership
• Critical Thinking
• Problem Solving
• Multitasking

• Registered Professional
• Certified Professional

• Healthcare Administration
• Business Administration
• Program Implementation
• Operational Efficiency
• Inter‑Professional Collaboration

• MS Outlook
• MS Word
• MS Excel
• MS Power Point