Command Center Operator

Position Summary

We are an established Global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your work as an operator will make a real difference as you support the Field Operations team including providing first call for assistance to various local and international clients relating to hazardous material incidents and emergencies. Your work will directly impact our ability to provide industry leading on-demand response services, enabling us to successfully initiate and deliver assistance, and rapidly respond to our clients’ needs by having boots on the ground immediately after disaster strikes.

The ideal candidate will have demonstrated experience supporting activities related to emergency response, hazardous material disposal, and/or incident management. This position will interact with emergency responders, field services technicians, vessel Captains, Federal, State, Local Agencies, and Energy Industry Clientele. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.

If this sounds like you, then you have found the right fit in Ambipar Response.

Reports to:

Command Center Manager

Location:

Houston, Texas
Position Type:
Regular, Full-time
FLSA Classification:
Non-Exempt
Pay:
Hourly

Shift: Must be available to work rotating shifts
Travel Requirements:
Less than 15%

• Monitor and respond promptly and professionally to multiple incoming calls, messages, emails, and alerts.
• Serve as the primary point of contact for clients, acting as their emergency call center representative.
• Accurately gather, transcribe, and document information with speed and precision.
• Initiate and set up projects or jobs based on customer call intake and communications.
• Collect essential data from informants or stakeholders regarding incidents, following established scripts and protocols.
• Determine the nearest operational bases to an incident site for efficient response coordination.
• Activate and mobilize pre-designated operational teams in consultation with the on-duty coordinator.
• Establish and manage an incident management team via Whats App or Microsoft Teams.
• Maintain and ensure readiness of center tools and resources, including go-kits and client procedures.
• Provide timely updates to internal teams and stakeholders, maintaining a sequential record of the incident.
• Keep incident response teams informed via Whats App/Microsoft Teams regarding operational structures and resource needs.
• Keep the on-duty Operational Coordinator informed of all response activities.
• Update the virtual Crisis Room with real-time activities and developments from the operational team.
• Track and monitor resources deployed by the Management team, ensuring alignment with operational needs.
• Follow up on assigned calls and responsibilities as directed by the Shift Leader.
• Issue regulatory notifications to government agencies and promptly alert Duty Incident Commanders, third-party responders, and client representatives.
• Complete incident reports, documentation, duty logs, and shift hand-off briefings in accordance with protocols.
• Maintain organized records, logs, and filing systems per departmental policies, legal requirements, and procedural directives.
• Serve as a key communication link during Emergency Management events, including natural disasters and other critical incidents.
• Actively participate in daily operational meetings within the Local Crisis Room, providing updates on assigned calls.
• Foster a…