Account Director

Company description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

The Account Director will play a pivotal role in managing client relationships, leading strategic initiatives, and driving business growth. This role requires a proactive and self-directed leader with the ability to manage complex projects, foster client relationships, and deliver impactful business solutions. The ideal candidate will bring strong agency experience, exceptional communication skills, and a proven ability to navigate complex organizations, build senior stakeholder relationships, and lead integrated marketing initiatives.

• Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long‑lasting relationships.
• Lead prioritization of weekly and daily Account Team activities, including hands‑on day‑to‑day account leadership with the team; balancing agency and client needs, business objectives, team capacity, risk and meeting high expectations for the agency’s output.
• Develop a deep understanding of client goals, business objectives, competitive landscape, and industry dynamics to provide strategic counsel and drive measurable business outcomes.
• Work with cross‑disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.
• Regularly communicate progress, insights, and recommendations to clients and key stakeholders.
• Anticipate and support risk assessments independently. Work in close partnership with discipline leads to identify and mitigate potential risks to the health and stability of the business, that protect both client value and agency profitability.
• Lead kickoff through wrap‑up meetings with broader agency and partner stakeholders and ensure the success of projects and engagements meet client expectations and deliver measurable results.
• Effectively manage complex stakeholder groups and drive alignment across internal and external teams within large, matrixed organizations.
• Track and report on account financials, ensuring profitability, operational efficiency and client satisfaction.
• Proactively expand relationships within current clients and identify opportunities for organic and broader business development opportunities.
• Support annual account planning processes and provide regular business updates independently and proactively.
• Support creation and management of SOWs and associated contract fulfillment requirements, approvals, change orders, recognize scope creep early, and follow‑up actions independently and proactively.
• Mentor and support junior team members while delegating effectively, providing clear feedback, and fostering a collaborative, solutions‑oriented team environment.

• 7+ years of professional experience in an account management, client services,…