Onsite Houston Supervisor - Collections

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

50k annually / Exempt level

10900 Corporate Centre Dr(ste 100) Houston, TX 77041

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Effectively communicate expectations, consequences, changes, policies, and procedures.
• Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals.
• Monitor floor activity and calls to assist employees.
• Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
• Diffuse escalated calls, negotiate, and create solutions for resolution.
• Present, promote, and support all new initiatives.
• Accurately project and achieve daily, weekly, and monthly revenue goals.
• Accountable for all decisions, actions and directives with respect to job responsibilities.
• When requested, manage and track account settlements and/or accounts closed by Client within established guidelines.
• When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements.
• When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1 and 3 party levies, pending refund reports, and payment plan reports.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

• High School Diploma, GED or equivalent required
• Associates Degree or equivalent relevant work experience. Bachelor’s degree preferred.
• 2 years of previous collections experience required.
• 4 years of previous collections experience preferred.
• Working knowledge of Microsoft Excel and Word.
• Strong work ethic that exhibits high ethical and moral standards
• Ability to supervise and effectively train staff members
• Collections systems knowledge a plus
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently…