Senior Product Manager, B2B eCommerce

Who we are

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

• Work-Life Balance:
  Monday – Friday, 8:00am – 5:00pm. Travel requirements are anticipated for this position. Domestic Travel 10%.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off:
  Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation:
  Competitive compensation plan
• Health Benefits:
  
  Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance:
  Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

• Own the product roadmap for the B2B wholesale storefront and account portal, balancing trade-customer needs with commercial and operational constraints.
• Define and prioritize features supporting contract, tiered, and negotiated pricing; quote-to-order workflows; net terms; credit limits; and account hierarchies, including multi-location and dealer-group structures.
• Collaborate with Sales, Customer Service, and Finance to translate wholesale business rules, including MOQs, backorders, sample programs, multi-ship-to requirements, and EDI, into actionable platform requirements.
• Manage integration requirements between Salesforce Commerce B2B and JDE/D365, supporting order-to-cash processes, inventory visibility, and pricing synchronization.
• Establish and monitor KPIs, including order accuracy, self-service adoption, average order value, reorder rate, repeat-buyer cart abandonment, and support-ticket deflection.
• Conduct discovery with trade customers and internal sales and account teams to identify friction points across quoting, reordering, and account-management workflows.
• Develop clear product requirements documents, user stories, and acceptance criteria, and facilitate backlog grooming and sprint planning with engineering and Boomi integration teams.
• Partner with UX to design B2B-specific interaction patterns for bulk reorder, saved carts, approval workflows, and punchout catalogs.
• Support the onboarding of new customers and channels, including distributor and M&A integrations, into the B2B commerce environment.
• Monitor platform performance and lead root-cause analysis for B2B-specific defects, escalating issues through IT product and engineering channels.
• Present roadmap updates, business cases, and performance results to senior stakeholders, including Sales leadership and IT.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability,…