Associate Product Manager

Position

Purpose:

The GCC Associate Product Manager is an entry‑level developmental role that supports a Product Management Manager and product team with discovery, analysis, delivery coordination, and operational execution for GCC technology products, tools, and customer-facing experiences. The role provides a pathway into Product Management for associates with strong customer, product, and process knowledge who are building foundational Product Management capability. (if we need to keep change capability to capabilities.

The Associate Product Manager helps document customer and associate needs, prepare product communications, analyze basic product information, backlog management, prioritization, coordinate follow-up, and support delivery of defined product enhancements.

The GCC Associate Product Manager works under the direction of a Product Manager or designated Product leader and partners with UX, Software Engineering, Operations, Analytics, and business stakeholders. The role is expected to learn core Product Management practices through coaching, defined assignments, and hands‑on participation. Scope and ownership increase as proficiency is demonstrated, preparing the associate for future progression into Product Management roles;

progression is based on demonstrated capability and available business opportunities.

• 20% Collaboration & Development
  - Fosters collaboration across Product, Engineering, UX, Operations, Analytics, Workforce Management, Training, Quality, and other business partners. Advocates for the end user by bringing forward associate and customer perspectives grounded in GCC and Operational experience and demonstrated empathy. Builds sufficient technical literacy in software development concepts, systems, integrations, and agile delivery to communicate productively with Engineering and technical partners. Actively builds Product Management capability through coaching, mentoring, learning resources, and hands‑on product team participation.

• 30% Delivery & Execution
  - Contributes to backlog refinement, product requirement documents, user stories and ticket creation, acceptance criteria, release planning, and product artifact documentation. Drafts clear work items in approved workflow tools using established standards and incorporates feedback from Product, UX, and Engineering partners. Participates in stand‑ups, iteration planning, product demos, retrospectives, user interviews, and cross‑functional alignment meetings. Documents key decisions, risks, dependencies, owners, and action items from discovery and delivery meetings.
  
  Assists with testing, validation, change readiness, communications, release notes, and support documentation for successful product launches and enhancements. Balances multiple small feature requests, stakeholder questions, and team commitments while maintaining priorities and follow‑through. Ensures product documentation, learnings, decisions, and artifacts are maintained in appropriate centralized repositories.

• 30% Product Discovery & Analysis - Participates in user research, process reviews, shadowing, interviews, and feedback sessions to understand customer and associate frustrations, workflows, and needs. Documents current‑state processes, gaps, business rules, user needs, and operational impacts using established templates and guidance. Reviews product, customer, quality, sales, service, and operational data to identify basic trends, monitor defined measures, and elevate questions or insights to the Product Management Manager or product team.
  
  Updates and monitors established product dashboards or recurring metric reports using approved analytics or business intelligence tools. Condenses complex operational or technical…