Process Optimization Specialist

At Houston Methodist, the Process Optimization Specialist position is responsible for providing support to the hospital through research, analysis and recommendation of improvements in order to achieve operational efficiencies. Facilitates organizational efforts for business process improvement, change management, systems redesign and integration, and solution development.

Exempt

• Bachelor’s degree required with additional four years of experience (in addition to the minimum experience requirement listed below) required in lieu of degree

• Three years experience in decision support, clinical or business operations; may consider HM employees with two years experience
• Experience training end users on system utilization preferred

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrated ability to effectively train end users on system utilization preferred
• Basic knowledge of system integration and interface processes
• Basic problem-solving and data analysis skills
• Effective communication and user documentation skills
• Excellent customer service skills and ability to ensure customer expectations are met
• Proficient in use of email, Word, Processing, Excel, and PowerPoint applications
• Data analysis, export, manipulation and problem resolution skills
• Organizational skills including attention to detail
• Ability to manage competing priorities and assignments simultaneously
• Knowledge of Heath Care Industry (Clinical, Finance/Accounting, Research) preferred

• Partners with frontline providers and operational leadership to identify areas for improvement
• Communicates effectively with end users, vendors, peers and management on system related topics and issues

• Collaborate with stakeholders and other support departments to develop process solutions
• Assists operational leadership in ensuring reported data and information is accurate, consistent, relevant and timely
• Educates and trains clients on the utilization and adaptation of systems

• Practices good time management skills ensuring the timely fulfillment of end user and team member service and support requests
• Utilizes system tools and reports to proactively work with end users and team members enabling their ability to achieve data accuracy on a consistent basis
  
  Ensures all reported data and information are accurate, consistent, relevant and timely

• Identifies financial and statistical information needed to support decision makers and provides relevant, accurate and timely information

• Collects and shares information through the exploration and integration of external and internal databases/sources
• Contributes ideas and potential process and procedure improvements on an ongoing basis based on end user support observations, experiences and requests.

• Uniform:
  No
• Scrubs:
  Yes
• Business professional:
  Yes
• Other (department approved):
  No

* Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call
  * No

** Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

• Bachelor’s degree required with additional four years of experience (in addition to the minimum experience requirement listed below) required in lieu of degree

• Three years experience in decision support, clinical or business operations; may consider HM employees with two years experience
• Experience training end users on system utilization preferred