Supporting Documentation Supervisor

At PHS, we help medically complex kids live their best lives at home, with their families
. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME
.

Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Location:
  Houston, Texas (Kirby Drive)
• Work Environment:
  100% on-site / in office
• Additional
  
  Hours:
  
  This leadership position may require additional hours outside the standard schedule based on business, staffing, or operational needs

The Supporting Documentation Supervisor provides daily direction, leadership, and support to the documentation and medical records team, ensuring excellent customer service and operational effectiveness. This role plays a critical part in maintaining documentation standards and process improvement while stepping in to support routine functions when needed.

• Provide daily direction, coaching, and support to assigned staff
• Conduct regular 1:1 meetings and provide ongoing feedback
• Lead department meetings and promote clear team communication
• Coordinate schedules to maintain appropriate coverage
• Help build an accountable, collaborative, and positive team environment
• Partner with leadership to identify development and training opportunities

• Support Continuous Quality Improvement (CQI) initiatives
• Develop and conduct departmental audits focused on accuracy and efficiency
• Identify workflow challenges and recommend practical solutions
• Implement process improvements that support team and organizational goals
• Review and update departmental work instructions and policies

• Partner with leadership to develop and implement training protocols
• Support consistent onboarding and ongoing employee development
  
  Assist with EHR development and effective system utilization
• Participate in department-related PIG meetings and initiatives

• Promote accurate and timely documentation within the EHR
• Ensure HIPAA requirements and patient confidentiality standards are followed
• Maintain department competency and adherence to applicable internal and external requirements
• Reinforce consistent documentation practices across the team

• Step in to support routine department functions when additional assistance is needed
• Help resolve escalated or problematic documentation requests
• Identify operational barriers and work collaboratively toward solutions
• Maintain ongoing communication with leadership regarding staffing needs, workflow concerns, department performance, and opportunities for improvement

In this role, you’ll help create a department where:

• Team members understand expectations and have the support they need to succeed
• Documentation is handled accurately, consistently, and efficiently
• Operational challenges are identified and addressed proactively
• Training and work instructions remain current and practical
• Teams work collaboratively across departments
• Quality, compliance, customer service, and continuous improvement remain central to daily operations

• 2+ years of supervisory or lead experience, preferably in healthcare administration, documentation, medical records, or a related environment
• Working knowledge of HIPAA requirements and EHR systems
• Demonstrated ability to coach, develop, and support employees
• Strong communication and interpersonal skills
• Excellent organizational skills with the ability to manage competing priorities
• Strong critical-thinking and problem-solving abilities
• Familiarity with quality…