Service Operations Coordinator

Service Operations Coordinator Company Overview Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.

Job Overview Are you ready to make your next career move to join our team as our SERVICE OPERATIONS COORDINATOR for KONE Americas in KONE USA-HOUSTON, TX?

Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?

Are you able to collaborate with all levels of the organization to achieve business goals?

Do you thrive in areas where priorities change from time to time?

Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?

Do you demonstrate a passion for quality and results?

Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties As our “SERVICE OPERATIONS COORDINATOR, ” you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other Listed Duties as Needed Perform general office work and administrative tasks related to the ongoing service business of the branch.

Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors Maintain Scheduler Area Editor Monitor Dispatch Board Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested

Audit completeness and accuracy of KONECT Building Site notes

Provide internal Technician supports

Manage Fleet Vehicles Assist with Invoice dispute

Manage and order Office Supplies Reporting functions for Branch Staff Meetings Process utility invoices

Additional duties as assigned

Hiring requirements

Proficient in MS Word and Excel Well Organized Customer service mindset

About KONEAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include:

Competitive salary

Flexible work schedule

Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution Well-being Program Medical, Prescription, Dental and Vision Insurance Digital Health Solutions & Telehealth Health Savings Account (HSA)
Flex…