Senior Sales Operations Analyst

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.

The VS&A North America Sales Operations team serves as the strategic engine and operational backbone for our sales organization. We focus on removing friction across the sales lifecycle, ensuring data integrity, building actionable analytical insights, and aligning sales compensation with executive performance objectives to support "Solving for safer" across all our markets.

The Senior Sales Operations Analyst - Compensation plays a pivotal role in driving the operational execution and integrity of our global sales incentive programs. In this role, you will collaborate with the Global Sales Compensation team to help ensure field sales personnel are paid accurately and on time, maintain data integrity across systems, manage territory alignment and hierarchy changes, administer SPIFFs, and resolve commission inquiries with transparency and professionalism.

The ideal candidate possesses deep analytical rigor, expertise in automated Sales Performance Management (SPM) platforms, and strong communication skills to translate complex compensation logic into clear insights for sales leadership and field representatives. At Motorola Solutions, work in a people-first culture, innovate what's next, and pursue your passion and potential while enabling safer communities, safer schools, and safer businesses. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.

• Data Integrity & System Reconciliation Audit transaction data, POS feeds, order crediting rules, and CRM records daily to identify missing revenue, uncredited orders, or system logic errors before credit finalization
• Conduct periodic data reconciliation between CRM (Salesforce), ERP (SAP/Net Suite), and SPM systems (Oracle OIC / Callidus) to maintain a single source of truth for revenue attainment
• Manage monthly and quarterly commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations to help ensure 100% attainment accuracy and strict adherence to payroll deadlines
• Compensation Plan Modeling & Territory Alignment Lead financial modeling for quota setting, quota allocation, baseline targets, and proration for new hires or mid-year territory reorganizations
• Oversee end-to-end sales credit assignments, territory mappings (zip codes, named accounts, verticals), and user roles within SPM and CRM platforms
• Collaborate with HR, Sales Ops, and Compensation teams to ensure new hire onboarding and role changes are seamlessly mapped to correct compensation plan templates
• Field Stakeholder Support & Analytics Optimization Act as the primary point of contact for sales reps and leadership, investigating complex commission disputes, performing root-cause analyses, and providing clear, data-backed explanations
• Design, model, track, and audit Short-Term Incentive Fund (SPIFF) campaigns, managing payout schedules and executive reporting on campaign ROI
• Identify operational bottlenecks in the compensation lifecycle, document SOPs, build Tableau/Excel dashboards, and leverage generative AI tools to automate repetitive workflows

• Sales Performance Management (SPM)…