Partner Support Associate

Overview Partner Support Associate

Location: Remote, USA Work Arrangement: Remote

The Partner Support Associate is responsible for providing advanced support to global partners, managing complex partner relationships, and driving strategic initiatives to enhance partner success. This role requires a high level of expertise in partner management, problem-solving, and collaboration across multiple internal teams.

This is a role for someone who brings strategic thinking, strong relationship-building instincts, and a commitment to operational excellence — serving as a trusted resource for Partner Business Managers, authorized partners, and cross-functional stakeholders alike.

• Provide strategic territory support to an assigned group of Partner Business Managers and their associated partners — owning and strengthening relationships with an assigned portfolio of authorized partners, including developing and executing joint business plans to drive partner performance, growth, and engagement.
• Collaborate cross-functionally with Revenue Operations, Finance, Legal, Marketing, and Enablement — driving alignment, influencing partner-related decisions, and executing on strategic partner priorities across the organization.
• Take ownership of escalated issues from assigned PBMs and partners — ensuring timely and effective resolution while analyzing partner feedback to identify trends, recommend process improvements, and implement strategies to enhance the partner experience.
• Lead annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting — collecting, validating, and analyzing data on partner performance and engagement metrics to inform decision-making and drive measurable outcomes.
• Maintain and optimize partner data in CRM/PRM and partner management systems — ensuring accuracy and completeness to support reliable reporting and partner intelligence across the organization.
• Mentor and guide junior team members — sharing best practices and expertise to enhance team performance and contribute to the overall growth and effectiveness of the partner support organization.

• Bachelor's degree or equivalent experience, with 4–6 years of partner or channel support, sales support, or customer account support experience.
• Excellent oral and written communication skills — demonstrating professionalism and the ability to interact with others with discretion and tact at all levels of the organization.
• Strong organizational, multi-tasking, attention to detail, and time management skills — with a proven ability to collaborate effectively within teams and across departments in a fast-paced environment.
• Advanced data gathering, analytical, and problem-solving skills — with strong critical thinking and decision-making abilities and a demonstrated ability to influence, motivate, and mobilize team members and business partners.
• Exceptional ability to establish rapport, gain trust, and build consensus among stakeholders — with the ability to work independently and in a team environment, with up to 20% travel time required.

• Experience leading structured partner planning processes — including annual business planning, quarterly reviews, and monthly performance reporting — with a strong command of data validation and analysis.
• Experience maintaining and optimizing partner data in CRM or PRM systems — with a commitment to data accuracy and completeness to support reliable partner intelligence.
• Demonstrated ability to take ownership of escalated partner issues — applying sound judgment and cross-functional collaboration to drive timely and effective resolution.
• Proven ability to mentor and guide junior team members…