Group Product Manager, Transformation and Product Ops

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... You will own one of the most important shifts in how the organization works. To keep its software advantage compounding, Ford Pro is evolving how its product organization plans, operates, and delivers, moving toward a more decentralized and accountable operating model supported by modern ways of working. The aim is to let smaller, empowered teams ship real value faster, while leadership keeps a clear view of progress and tradeoffs across the portfolio.

This role makes that shift real on the ground. You will own the new operating model and lead the rhythms that make it stick, build and lead a matrixed product operations function, and set the cadence, metrics, and tooling standards the organization requires. You will also manage the squad(s) that build the shared tools and datasets that no single small team could build on its own.

You will get teams trained, make sure the new process is understood and followed, surface what is working and what is not, and share what works across pods. At the same time, you will give leadership the deliverables a decentralized organization needs, including a coherent view of the roadmap, trustworthy metrics, visible dependencies, and clear executive readouts. This is a high ownership leadership role for someone who sets direction in ambiguity, earns influence by enabling senior product and engineering leaders rather than coordinating or chasing them, and stays close to the detail.

Done well, it is the difference between a transformation that sticks and one that fades back to the old way of working.

• Build, lead, mentor, and develop the product operations and transformation function, fostering a culture of ownership, collaboration, and continuous improvement. This is a matrixed role owning processes, tooling, and best practice sharing across squads.
• Own the operating model and portfolio governance as a matrixed function, with the decision rights to set cadence, metrics standards, and tooling standards across squads, backed by a budget.
• Manage the directly owned team (built as needed) creating the shared tools:
  Conduct reviews, provide regular feedback, and create opportunities for professional growth, including hiring, onboarding, and training.
• Over time this role is expected to morph and increasingly shift into a classic Group Product Manager role, owning the product side of one or more delivery squads, directly applying the learnings and practices consolidated in the product management and transformation side of this role.

• Drive the rollout of Ford Pro's Domain/Squad operating model, defining best practices for how squads are formed and working with Domain leads to define how ownership, dependencies, and accountability work in a decentralized structure.
• Get deep into team operations so people are trained on the new process, understand it, and are following it, managing the change thoughtfully and with care for how teams experience it.
• Find what is working and what is not across teams, codify best practices, and share them so improvements compound instead of staying trapped in one squad.

• Support the adoption of AI intensive software and product practices, from AI assisted discovery, competitive research, and customer insight mining to faster, lower cost prototyping and delivery.
• Partner with engineering and product leaders to find where AI skills and agentic workflows can remove overhead. Consolidate existing best practices and build the playbooks and enablement that make those practices repeatable.
• Map AI adoption and delivery to true business value to inform planning and investment decisions and translate it into executive ready narratives and readouts.
• Build toward automating the synthesis and reporting work that is manual today, including feedback aggregation, theme…