Leucipa Customer Success Manager - Operations Job Houston area,Texas USA,Business

Join our Baker Hughes OFSE Organization Position Summary The Leucipa Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business value from their investment in the Leucipa digital production optimization platform. The role acts as the primary post-sales business partner, guiding customers through adoption, value realization, operational maturity, expansion opportunities, and long-term sustainment of Leucipa solutions. Partner with the best The Customer Success Manager serves as the bridge between customer stakeholders and Baker Hughes delivery, product, support, and commercial teams, ensuring customer objectives are translated into actionable success plans and delivered through a consistent, scalable customer success framework.

This position focuses on driving adoption, reducing customer risk, accelerating time-to-value, and supporting renewal and expansion opportunities.

Key

Competencies:

Customer Leadership
Executive stakeholder management
Consultation and influencing skills
Strategic relationship building
Customer advocacy
Business Acumen
Value realization
ROI development
Outcome-based selling
Commercial awareness
Program Management
Risk management
Governance and reporting
Cross-functional leadership
Project coordination
Communication
Executive presentations
Business reviews
Technical-to-business translation
Workshop facilitation

Typical Reporting Relationship

Reports To:

Director, Digital Operations

Key Interfaces:

Account Managers
Customer Success Team
Digital Operations & Implementation
Product Management
Artificial Lift Services
Technical Support
Data Science & Engineering Teams
Customer Asset Teams and Executive Sponsors

As a Digital Technology Manager, you will be responsible for:

Customer Value Realization Developing and managing customer success plans aligned with business objectives. Defining and tracking customer KPIs, value drivers, and expected outcomes. Leading value realization reviews and executive business reviews. Ensuring customers achieve agreed operational, production, efficiency and sustainability targets. Establishing measurable success criteria and communicate progress to stakeholders.
Customer Adoption & Engagement Driving adoption of Leucipa workflows, dashboards, AI/ML capabilities, and optimization applications. Monitoring platform utilization and identifying opportunities to increase engagement. Coordinating training, enablement, and change management activities. Promoting best practices and success stories across customer organizations. Supporting organizational adoption through collaboration with implementation and change management teams.
Customer Relationship Management Serving as the trusted advisor for customer operational, technical, and business stakeholders. Developing relationships with asset managers, production engineers, artificial lift teams, digital teams, and executive sponsors. Conducting regular governance meetings and success reviews. Proactively identifying risks, issues, and barriers affecting customer outcomes. Acting as the voice of the customer within Baker Hughes.
Success Program Governance Executing standardized customer success motions and lifecycle management processes. Maintaining customer health scores and risk assessments. Monitoring account health indicators, engagement levels, adoption metrics, and renewal readiness. Escalating risks and coordinating mitigation plans with internal teams. Ensuring predictable, repeatable customer success execution.
Cross-Functional Coordination Partnering with:
Sales and Commercial managers Digital Operations & Implementation teams Product Management Beacon & technical support Production & Intervention technical teams Data Science and Analytics teams Coordinating delivery of customer…