Customer Service; Call Center Job Houston area,Texas USA,Customer Service/HelpDesk

Position: Customer Service (Call Center)

About the job Customer Service (Call Center)

Primarily responsible to collect monies on behalf of our clients while maintaining compliance and professional office and ethical standards. Collectors will utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

Essential Functions

Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.

Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.

Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies.

Collect balance or set up an appropriate payment plan.

Review accounts to identify adjustments, discrepancies and create a request for resolution.

Handle debtor disputes and overcome stalls and objections and suggest solutions.

All other duties as assigned.

Describe the Physical Demands & Work Environment

Works in an enclosed call center environment office and mostly works on the computer.

While performing the duties of this job, the employee is regularly required to sit, talk or walk and use hands and fingers to operate office equipment (computer and printer) or other office tools, and reach with hands and arms.

Nominal amount of light lifting required.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Describe this positions Non-Essential Functions

Assist in training new Collectors.

What knowledge, skills and abilities will be necessary for this position to succeed?

Basic computer skills
Ability to compute basic math calculations

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