Intermodal Customer Service Rep

W.W.Rowland Trucking Co., Inc. provided pay range

This range is provided by W.W.Rowland Trucking Co., Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$21.00/hr - $24.00/hr

Dallas, Texas (open to consider candidates in the Houston metroplex)

• Provides information to customers on service capabilities and capacity availability
• Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received)
• Resolve service issues
• Schedule appointment times as required, meeting designated delivery windows set by the customer
• Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick‑up and delivery times, and alternative solutions where possible
• Must be available one (1) Saturday per month to provide service support as part of the weekend team (will receive alternative weekday off during that week)
• Perform other duties as requested

• Excellent organizational, interpersonal communication, and computer skills
• Detail‑oriented and works effectively under pressure while meeting all applicable deadlines
• Must be able to work independently and productively with minimum supervision
• Recognize problems, identify possible causes and resolve routine problems
• Ability to establish and maintain a professional atmosphere for co‑workers and customers

• Two (2) years of intermodal customer service preferred
• Strong attention to detail and excellent local geographical knowledge
• Bring energy, enthusiasm, and a positive attitude to the job
• Computer Literate – (MS Word, Excel, and Outlook) required
• Bilingual is a plus

W.W. Rowland Trucking Co., LLC is a leading transportation company based in Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modifications services. Our terminal in Dallas, Texas is hiring a Customer Service Representative to join the team. The Customer Service Representative communicates with customers on service capabilities, performs work order input and coordinates with the dispatch team.

• Entry level

• Full‑time

• Customer Service and Administrative

• Truck Transportation