Customer Service Rep. (Trailer Parts - Houston, TX

Overview

Customer Service Rep. (Trailer Parts - Houston, TX 77041) role at Federal Signal Corporation. The main purpose is to respond to customer inquiries and ensure needs are met regarding placement of orders, pricing requests, returns, adjustments, expediting and general documentation requests. This role serves as a first point of contact and resolution center for parts sales and is considered a back-up for warranty and leasing when needed.

• Willingness to learn and participate in intense training to obtain knowledge of company products and processes
• Excellent communication and listening skills in order to interact with customers in person and over the phone in a friendly and informative manner
• Ability to learn use of ERP system to create and process orders
• Intermediate knowledge of Microsoft Office (Outlook, Word and Excel)
• Cross train in and serve as CSR back-up for leasing and warranty as needed
• Other duties as assigned

• At least 3 years of continuous customer service experience in retail sales
• At least 2 years of experience with CRM or ERP systems, Syteline preferred
• Customer focused mentality
• Time Management Skills
• Bilingual (English/Spanish) preferred but not required
• Associated Degree required, Bachelors preferred
• Valid TX DL

• Regularly kneeling, stooping, bending and turning at waist
• Regularly seated for prolonged period of time
• Regular use of computer
• Occasionally climbing ladder/staircase above 2 ft.
• Occasionally lifting and carrying 50 lbs. unassisted
• Occasionally pulling and pushing 50 lbs. unassisted
• Repeated reaching over head with, at least, 5 lbs. weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monday through Friday 8:00 AM – 5:00 PM