Eligibility Specialist-FASC

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Determines customers eligible for the Workforce Solutions financial aid.
• Enter information in the appropriate management information system and maintain electronic files as needed.
• Functions as a financial aid resource specialist for applicants, responding to inquiries from prospective students as well as parents in need of childcare.
• Handles a high volume of inbound and outbound communications with prospective residents seeking financial aid for training or childcare.
• Processes a high volume of incoming applications/inquiries in a timely and accurate manner.
• Collects accurate and complete information from residents, protecting confidential information while determining eligibility.
• Makes recommendations for process improvements to continuously improve efficiency of operations and customer service.
• Resolves routine customer concerns utilizing excellent customer service skills.
• Other duties as assigned.

• Bachelors Degree from an accredited university or college, or equivalent work experience
• One to three years in workforce development
• Strong customer service skills required
• Excellent internal and external customer service skills, including a positive attitude and good listening skills
• Ability to work with people from various backgrounds and with various needs
• Ability to work independently
• Excellent organizational and time-management skills with strong attention to detail
• Knowledge of Microsoft Office software and ability to work in many different programs/platforms
• Be reliable and a team-player

All your information will be kept confidential according to EEO guidelines. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: (TDD) (voice) or 711.

Equus Workforce Solutions is a leading provider of workforce development services in North America. We focus on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs, and the chance to make a lasting impact on the lives of others. Equus values diversity and is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.