Customer Service Supervisor

Description ABOUT US

Abby’s Catering has delivered exceptional aviation and corporate hospitality services since 1980. We proudly support private jet clients, flight departments, and high-profile corporate accounts with unmatched service, premium culinary offerings, and a dedication to professionalism, accuracy, and elevated client experiences.

Our mission is built on quality, integrity, teamwork, accountability, and service excellence — and our leaders uphold these values every single day.

The CSR Assistant Manager plays a key role in supporting daily operations for our private aviation and corporate catering services. This role ensures that clients receive seamless, accurate, and high-quality service from order placement through final delivery.

The ideal candidate is bilingual (English/Spanish), highly detail-oriented, collaborative, and capable of thriving in a fast-paced, service-driven environment
. Strong understanding of luxury service or private aviation operations is a major plus.

• Support the customer service team to ensure timely, accurate, high-quality service for private jet clients and corporate accounts
• Coordinate catering orders, special requests, and service logistics with precision and consistency
• Maintain and strengthen client relationships; address inquiries and resolve issues with professionalis
• Collaborate across departments on client initiatives, customer outreach, and brand-enhancing activities
• Utilize Microsoft Office and Quick Books to manage reports, track client accounts, process invoices, and maintain accurate records
• Monitor team performance metrics and propose improvements to enhance service delivery
• Ensure accurate documentation of client interactions, service activities, and follow-up action
• Assist with onboarding, training, and supporting Customer Service Representatives
• Promote a positive, team-oriented culture focused on continuous improvement and service excellence

• Bilingual preferred:
  English & Spanish
• Experience in private aviation, luxury service, hospitality, or high-touch customer service strongly preferred
• Familiarity with marketing initiatives or supporting marketing activities
• Excellent verbal and written communication skills
• High attention to detail, accuracy, and organization
• Strong problem-solving skills and a customer-focused mindset
• Ability to handle multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and Quick Books