Specialist Customer Service

Overview

Specialist Customer Service

At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) who is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Job Location s

US-MI-Grand Rapids | US-NC-Charlotte | US-TX-Houston | US-FL-Jacksonville

Primary Posting Location

City:
Grand Rapids

State/Province: MI

Postal Code: 49501

Country: US

Requisition :

Position Type:
Full Time

Category:
Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)

Minimum: USD $16.06/Hr.

Maximum: USD $20.05/Hr.

Job Will Remain Open Until Filled

• Enters and processes accurate and timely orders by utilizing EDI and order requirements.
• Ensures accurate entry through knowledge of client's items/policies for proper delivery to the customer.
• Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system.
• Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
• Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

• High School Diploma or GED required
• 1-3 years of experience in Customer Service
• Good written communication and verbal communication skills
• Excellent customer service orientation
• Well-organized, detail-oriented, and able to handle a fast-paced work environment

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

• Order Entry:
  Enters and processes accurate and timely orders by utilizing EDI and order requirements. Ensures accurate entry through knowledge of client s items/policies for proper delivery to the customer. Ensures accurate pricing and promotion information by communicating with Business Development Assistant.

Reconciliation

• Reconcile orders to ensure accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. dispute in system. Provide Ad-hoc reporting as necessary.

Administrative

• Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff. Ensures accurate and timely communication with clients and customers through on-going correspondence. Provides backup to departmental co-workers.

Client and Customer Interaction

• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand. Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Supervisory Responsibilities

Direct Reports:
This position does not have supervisory responsibilities for direct reports

Indirect Reports:
This position does not have guidance or mentoring responsibilities for indirect reports

Travel

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

Education Level: High School Diploma or GED or equivalent experience

Field of Study/Area of

Experience:

Customer Service

1-3 years of experience in Customer Service

Skills, Knowledge and Abilities

• Good written communication and verbal communication skills
• Excellent customer service orientation
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work is performed…