Call Center Representative

We are seeking dependable and detail-oriented Call Center Representatives in the North Side Area to support patients who use heart monitor devices. This role is responsible for assisting patients, responding to alerts, and providing professional support in a fast-paced environment.

This is a possible temp-to-hire opportunity with long-term potential.

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* Key Responsibilities:

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* + Monitor incoming alerts from heart monitoring devices

+ Assist patients with device-related questions and concerns

+ Document all calls and patient interactions accurately

+ Escalate urgent or critical alerts according to protocol

+ Maintain professionalism and empathy when speaking with patients

** Requirements:*
* + Minimum typing speed of  
** 35 WPM*
* + Experience required (entry-level or experienced)

+ Strong attention to detail and multitasking skills

+ Ability to work in a 24/7 environment (weekends/holidays may be required)

+ Excellent communication skills

+ Reliable attendance

** Training Schedule (Mandatory):*
* + Week 1: 8:30 AM - 5:30 PM

+ Week 2: 8:30 AM - 5:00 PM

+ Week 3: 8:30 AM - 5:00 PM

+ Week 4:
Transition to assigned schedule

No shift changes allowed within the first 90 days (probationary period).

** Pay Details:**  $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.