Customer Care Representative

Customer Care Representative (Entry Level)

Natran Green Pest Control
Houston, TX
Full-Time | In-Office | Non-Exempt

Natran Green Pest Control is hiring a Customer Care Representative (CCR1) to join our Houston office. This is an entry-level opportunity for someone who is friendly, professional, highly organized, and confident handling a high volume of calls.

This position is ideal for someone who:

• Stays calm and professional during stressful conversations
• Communicates clearly and confidently
• Thrives in a fast-paced, structured environment
• Pays close attention to detail
• Can handle upset customers with empathy and professionalism
• Is comfortable working on the phone for much of the day

As a Customer Care Representative, you will:

• Represent Natran professionally in every interaction
• Answer and manage high-volume inbound and outbound calls, emails, and messages
• Schedule, reschedule, and adjust service appointments based on technician routes and customer needs
• Resolve customer concerns following department procedures
• Maintain detailed, accurate, and up-to-date customer records by thoroughly documenting all interactions in the CRM system.

This role requires strong multitasking skills and the ability to switch quickly between phone conversations, scheduling tools, and account documentation.

• High school diploma or GED
• Ability to type at least 30 words per minute
• Strong computer skills, including Google Suite and email platforms
• Ability to learn new systems quickly
• Strong written and verbal communication skills

• Are resilient and do not take difficult conversations personally
• Can maintain professionalism under pressure
• Are highly detail-oriented when updating records and scheduling
• Enjoy helping people while also following structured processes
• Are dependable and maintain consistent attendance

You must be willing to obtain and maintain a Texas pest control technician license within 90 days of hire, as required by state law.

• Based in our Houston office
• Full-time schedule with rotational Saturday shifts

This role involves prolonged sitting, frequent computer use, and constant phone and written communication.

Pay: $17.00 per hour
Full-time, non-exempt position

Benefits Include:

• Medical, dental, vision insurance
• Additional voluntary supplemental coverage options
• 401k option
• Company-paid licensing training and testing fees

At Natran, we believe customer service is a professional skill. We provide structured training, clear procedures, and growth opportunities for team members who show initiative and consistency.

You will gain experience in:

• Professional communication
• Scheduling logistics and route coordination
• Office systems and operations
• Customer conflict resolution

This is a strong starting point for long-term advancement within our company.

If you’re ready to work hard, stay organized, and represent a growing company with professionalism, we encourage you to apply.