HOB Houston - Box Office - Ticket Scanner​/Usher

Job Summary

• Scanning in tickets and assisting with patron ingress
• Ticket Sales, both over the phone and walk-up

• Scanning in tickets for patrons coming to the venue
• Cash Handling;
  Bank Procedures and Check-out Procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest Relations
• Will Call Window
• Running Ticket Program on Computer for Sales
• Processing Opening and Closing Paperwork
• Knowledge of Talent and Entertainment
• Have a positive attitude
• Keep a clean, well-groomed appearance

• TABC Certification
• Working Knowledge of Phone Handling, Cashiering, Customer Service
• Entry level knowledge of basic computer operation and Point of Sales systems
• Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
• Ability to type 30 wpm
• High School Diploma

• Previous Ticketing experience
• Working knowledge of Windows based PC programs

• Working environment is fast-paced.
• Position requires repetitive use of arms for answering busy phones and typing.
• Must be able to lift or move up to 25 lbs using proper lifting techniques

This job description is a summary of duties that you as a Team Member are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a Team Member you should understand that a job description is neither complete nor permanent; it can be modified at any time.

Also, at the request of management, any Team Member may be asked and expected to perform additional duties, responsibilities, or project with or without notice.