Customer Service Representative

Overview

Leading manufacturer of high-performance interconnect solutions serving the energy, industrial, and harsh-environment markets. We operate in a fast-paced, high-mix, low volume manufacturing environment with a strong focus on quality, customer partnership, and operational excellence.

• Provide timely and accurate responses to customer inquiries related to pricing, product availability, order status, shipments, and invoicing
• Receive, review, and process customer purchase orders in accordance with company procedures
• Ensure customer order requirements, shipping instructions, and specifications are accurately entered into the ERP system and communicated internally
• Maintain customer master data, cross-reference files, and shipping arrangements within internal systems
• Monitor open, late, or held orders and proactively identify solutions to meet delivery commitments
• Communicate order status updates clearly and professionally to customers
• Partner with Finance to support collection of receivables and assist with resolving invoice discrepancies
• Coordinate with Sales, Engineering, Production, Quality, and Supply Chain to address customer needs and resolve issues
• Perform contract and order reviews to ensure accuracy and compliance with customer requirements
• Review and interpret manufacturing drawings, blueprints, and technical specifications to confirm order accuracy
• Manage customer returns, exchanges, and warranty claims in accordance with company policies
• Investigate return requests and collaborate with Quality to support root cause analysis and corrective actions
• Maintain accurate documentation and records related to customer orders and communications
• Project a positive and professional image to customers and internal stakeholders

• High School Diploma required
• Associates degree in a technical or related discipline preferred
• Minimum of 5 years of experience in a customer service, order management, or similar role within a manufacturing environment preferred
• Excellent phone etiquette and interpersonal communication skills
• Ability to multitask, organize, and prioritize workload effectively
• Proficient in English (written and verbal)
• Strong attention to detail, accuracy, and follow-up
• Duties / Responsibilities:
  
  self-motivated with the ability to work independently (note: included to reflect original content)

• Pay range: $20.00 - $25.00 per hour
• Schedule:
  
  Monday–Friday, 7:00 AM – 4:00 PM
• Location:
  
  On-site, office-based within a manufacturing facility
• Environment:
  Periodic exposure to warehouse/production areas as needed

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is primarily office-based within a manufacturing facility and may require periodic visits to warehouse and production areas as needed.