Customer Service Representative

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Posting Date: Feb 16, 2026

Location: Houston, United States

Company: Sasol

A job at Sasol is a career made by you, with purpose, development opportunities, benefits to support every stage of life and a working culture that embraces flexibility, diversity, and inclusion. Learn more.

Process customer orders and make delivery commitments consistent with business rules, product availability and logistics capabilities. Make prompt and accurate order entries, post goods issues, pricing and adjustment transactions. Identifies and resolves problems with orders and paperwork, initiating and resolving CNRs and Non-Conformances when necessary. Process a mix of orders (export, import, domestic, consignment, credits, debits, returns and exchange).

• Maintain current information on Customer Master Data in SAP and accurate/complete customer files for historical documentation.
• Maintain a daily desk routine including the monitoring of reports to ensure orders are clean and have deliveries, shipments are on time and invoices are generated.
• Provide data to other functional areas as needed (order information, inventory levels, customer historical data, transit times, freight costs, etc.).
• Support month-end closing process.
• Work with credit, sales and customers on the collection of delinquent invoices.
• Provide after-hours & weekend coverage.
• Provide backup coverage for other CS desks.
• Comply with the Quality Management System requirements.

• High School/School Diploma or similar with 5+ years customer service experience OR
• University Bachelors Degree in Business with 2+ years customer service experience

• Professional communication, attention to detail, critical reasoning, ability to multi-task , organizational skills and “team” mindset
• Build relationships with customers and promote good customer relations
• Ability to collaborate professionally with a variety of disciplines (i.e. Manufacturing, R&D, P&O, Logistics, Accounting, etc.)
• Good software skills (Word, Excel, Outlook, etc.)

Sasol (USA) Corporation is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://(Use the "Apply for this Job" box below)./

Sasol treats work-authorized job applicants equally in recruiting and hiring without regard to their citizenship status or national origin unless required by law, regulation, executive order, government contract, or determination by the Attorney General. Please note Sasol will not sponsor, obtain, and/or petition for temporary visa status (for example, E, F-1, H-1, H-2, L, B, J, or TN) for candidates for this position and/or personnel hired for this position.