CSC Customer Service Spec - Call Center & Customer Service - Analysts

CSC Customer Service Spec 1 - Call Center & Customer Service Job Description

A client of Innova Solutions is immediately hiring for a Customer Services Specialist.

Position type: Full-time, Contract
Duration: 6+ months
Location: On-site, Temple, TX 76508
Position 1:
Saturday – Wednesday

Shift: 6.30 AM - 3 PM
Position 2:
Thursday – Monday

Shift: 6.30 AM - 3 PM
Position 3:
Tuesday – Saturday

Shift: 2.00 PM - 10.30 PM
Position 4:
Saturday – Wednesday Shift: 2 PM - 10.30 PM

As a Customer Services Specialist you will:

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

• Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.
• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

• Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.
• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient cares providers and laboratory technicians.
• Job tasks do not involve exposure to respiratory particulates and the use of respiratory protection is not a condition of employment.
• OSHA Bloodborne Pathogen Category 3:
  Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Qualified candidates should APPLY NOW for immediate consideration!

This position is only open to applicants who can be engaged on a W-2 basis.

Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.

Thank you!

Anil Sharma

ani

PAY RANGE AND BENEFITS:

Pay Range*: $15 - $18 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s…