Customer Service Rep Bulk Wine

Position: Customer Service Rep  Bulk Wine
DHL - Up to $60000.00/year -  - Responsibilities:
Provide administrative support for inbound/outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service;
Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging;
Order Processing:
Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required;
Shipment Status reporting:
Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities;
Maintenance:
Ensure all tables complete and current, assist in accounting issues, perform RFQs as required, and ensure communications are prompt and content is accurate