Bilingual English and Korean Global Care Consultant

This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At United Health Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Global Care Consultant is the core support for United Healthcare Global's traveling members in need. No workday will be the same as you will be responsible for coordinating various medical and travel assistance for and with our partners, customers, and service providers. You will also work closely with our in-house Clinical team, Healthcare Intelligence, and Claims staff to provide superior customer support.

You will provide assistance to customers requiring medical care, including emergency support, medical assistance, appointment arrangements, medical referrals, billing arrangements, travel assistance, arrangement of medical evacuations and repatriation, and general customer service. You will be responsible for maintaining accurate case records, working as a part of a cohesive team, and providing ongoing and comprehensive service to our members abroad and in the USA.

The Emergency Response and Assistance Center operates 24 hours a day, 7 days a week, 365 days a year, requiring individuals willing to work flexible schedules including weekends and holidays on a rotating basis. We are looking for people who enjoy learning and are critical thinkers.

This position follows the shift bid process for scheduling. This is a 24/7 call center department. Candidates must have the flexibility to work either four 10-hour shifts or five 8-hour shifts weekly based on the shift bid, including weekend shifts (every other weekend on average) and holidays (rotating) Shift bid is 1 time per year and priority is given based on department seniority then organizational seniority.

We offer weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

* Serve as a team member in the 24 / 7 Emergency Response and Assistance Center

* Answer a high volume of calls according to client and member specific service requirements

* First point of contact to coordinate medical assistance services for travelers experiencing a medical emergency or requiring medical treatment

* Manage all aspects of a domestic or international assistance case from opening to closing

* Serve as the first point of contact for members, end users, clients, service providers and colleagues to ensure all calls are answered promptly, appropriately, and courteously

* Answer inbound telephone or email inquiries and assistance requests and ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner

* Coordinate actions with in-house Clinical Team, travel agents, Healthcare Intelligence, claims, and other internal functional areas involved in a case

* Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures

* Demonstrate an understanding of all key clients' Operations and Billings Procedure and able to apply in live case management

* Developing a knowledge base and degree of assurance to explain necessary information clearly and ensure that the customer fully understands the assistance UHCG provides

* Ensure that sufficient logistic arrangements are made in a timely and appropriate manner to meet the needs of members and clients

*…