Guest Service Team Lead
Listed on 2026-02-24
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Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner, Customer Success Mgr./ CSM
Job Description
Guest Service Team Leader - Master of Service and Leadership
Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben & Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment. You will guide shifts, delegate tasks, and inspire your team to excel in every interaction.
Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture.
Join Team Primo’s Ben & Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow.
Ready to become a leader in our team and make each day sweeter for everyone involved? Apply now to become a Guest Service Team Leader. We're looking for someone who is not only passionate about service but also eager to make a positive impact in the community and lead by example.
Position Overview:
- Highlights: Leadership Development, Hands-On Training, Community Engagement
- Job Type: Part-Time Guest Service Team Leader
- Work Hours: Flexibility to work weekends and late nights required
- Base Pay: Competitive Hourly Rate + Tips
- Benefits: One free large item after each shift, complimentary birthday cake during your birthday month
- Location: Houston
Required Experience:
- Proven ability to lead and inspire a team in a customer service setting.
- Strong interpersonal and communication skills.
- Enthusiasm for community involvement and upholding high service standards.
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