Customer Service Support Level 1

Description

Supports pre‑sales and post‑sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Frequently interacts with peers and customers (typically internal) to exchange or present factual information. Works on assignments that are semi‑routine in nature but recognizes the need for occasional deviation from accepted practice. Receives assignments in the form of objectives with goals and the process by which to meet goals. Applies acquired job skills and company policies and procedures to complete assigned tasks.

Normally follows established procedures on routine work, requires instructions only on new assignments.

Legal authorization to work in the US is required. client will not sponsor individuals for employment visas, now or in the future, for this job opening.

Typically requires no previous related experience. Acquires job skills and learns company policies and procedures to complete routine tasks.