Household Goods Move Coordinator

Overview

This position serves as the single point of contact for residential customers during the transfer of household goods from origin to destination. As the liaison between the sales representative or client, operations, and the customer, you will coordinate all aspects of the residential move to ensure high quality service delivery. The Move Coordinator ensures that all move activities are performed in accordance with contractual and industry guidelines.

• Coordinate moves and oversite of shipment processing.
• Obtain and maintain all necessary information and data to ensure an efficient and timely relocation for the customer.
• Alert appropriate parties to any changes, modifications to schedule, etc.
• Ensures file content is complete and accurate.
• Provide education and information to customers as needed, relative to their move process.
• Communicates directly with the customer to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system.

Mover's Suite experience required!

• Provide exceptional customer service.
• Strong written and verbal communication skills.
• 2-3 years in a professional, customer service environment, previous household goods experience is a plus.
• Must maintain professionalism and positive service attitude at all times.
• Excellent interpersonal skills and the ability to work well in a team environment.
• Strong attention to detail, organizational and accuracy skills.
• Sharp listening skills and critical thinker.
• Ability to work under pressure.
• Ability to multitask.
• Confident and personable.
• Computer-savvy and able to use multiple computer programs simultaneously.

• Two-year college education in business administration or other related field is desired, but not required.
• Equivalent work experience is acceptable in lieu of college education.
• Previous proven success in an administrative role and/or previous successful administrative experience in a moving and storage business is an advantage.

Oler Relo Group is a premier women-owned moving and storage company offering a full suite of services including residential, commercial and international household goods moves. We pride ourselves on our dedicated teams who are committed to providing the best customer service experience. We work with corporate clients who relocate their employees to a new city, state or even country, as well as individuals and families who are moving on their own.

Oler Relo Group is a family business with a vision of building relationships with clients who share our same core values of delivering honesty, trust and respect at all times. As one of the top United Agents in the US, Oler Relo Group provides competitive pay and a fun corporate environment.

Oler Relo Group offers a generous compensation package including competitive wages, health, dental and vision benefits, company-paid life insurance, 401K program with matching, paid time off, and more.

Location: Houston, TX

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