Senior Reservations and Ticketing Agent

Overview

Job title:

Senior Reservations and Ticketing Agent

#: 230853

Location:

USA - Houston (IAH)

Job family:
Cargo & Airport Operations

Closing date: 27-Feb-2026

We are currently recruiting for a Senior Reservations and Ticketing Agent in Houston, Texas (IAH). The successful applicant will lead the Reservations and Ticketing Agents and act as intermediary between the staff and management. Relays the information to the customers and assists them finding the right itinerary for their needs. Cancels or changes reservations when customer requests it.

• Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries.
• Show dedication and commitment to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation).
• Arrange reservations and routings for passengers utilizing Amadeus system to make the bookings for passengers. Effectively communicate the fares, policies and procedures to passengers by providing accurate information.
• Issue tickets and quoting correct fares to passengers.
• Investigate complaints to define and correct weak areas.
• Prepare staff roster to ensure proper distribution of manpower.
• Ensure quality of work, meet the Airline standards, and motivate staff to achieve positive contribution on daily basis.
• Maximize customer satisfaction, service excellence and customer retention and volume of FFP enrolments by portraying friendliness, telephone etiquette and professionalism at all times towards clients.
• Prepare sales reports for finance and generate weekly reports to be submitted to your Line Manager as per the set deadlines and guidelines.
• Action office communicator, telephonic and email queries from QR outstations timeously.
• Perform other department duties related to his / her position as directed by the Head of the Department.

• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

• Candidates must possess either a high school diploma with a minimum of 2 years of job-related experience, or a bachelor’s degree (or equivalent) with at least 1 year of job-related experience.
• Certificate of Ticketing and Reservations.
• ATA Amadeus Certificate is an added advantage.
• Working experience in an airline or customer related position.
• Computer knowledge.
• Fair knowledge of world Geography.
• Excellent English language communication skills -- spoken and written.
• Thorough knowledge of fare construction and ticketing.
• Ability to work independently as well as function as a team.
• Numeric skills.
• You must have the current right to live and work in the United States. This position is not eligible for visa sponsorship.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.