Customer Relations Manager Job Houston area,Texas USA,Customer Service/HelpDesk

Department

Facilities Management

Salary

Commensurate with Experience/Education

Description

Engages and communicates in face‑to‑face meetings with customers to address, but not limited to, facility issues. Oversee and create work orders, identify errors and resolve customer concerns quickly and efficiently. Investigates, corrects, confirms, provides resolutions to Service Requests/Work Orders and addresses various needs of departments and building occupants. Effectively liaise between departments and assigned building personnel in designated areas/zones.

Responsibilities

Oversee, create and verify work order accuracy in work order management system in a timely manner and possibly triage.

Build and improve relationships with customers and partners.

Educate and inform customers and partners about our services.

Track and follow‑up on service requests and work orders for various customers, departments, and buildings.

Monitor building conditions, submit service requests as needed, suggest changes as required, and provide technical direction to ensure all work is completed to customer satisfaction.

Serve as key customer contact for all service requests and/or correct for accuracy of work orders for assigned buildings and University’s landscape, as well as general campus information.

Notify customers of potential service interruptions.

Partner with Customer Relations Managers and/or other Customer Liaisons when needed.

Identify and implement methods to improve customer satisfaction.

Assist campus visitors, students, guests, etc. for campus information, inquiries and/or needs.

Remain knowledgeable of campus and department structure.

May create and manage communications.

May be considered essential personnel and may be assigned to serve on a special task force during periods of emergency.

Perform other job‑related duties as required.

Required Qualifications

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job‑related 4‑year degree from a college or university or an equivalent in‑depth specialized training program that is directly related to the type of work being performed.

Preferred:
Specialized training program or experience can be substituted on year‑to‑year basis. Valid Texas Driver's License.

Experience

Requires a minimum of five (5) years of directly job‑related experience. Involves general scheduling and review of work as a "working supervisor" or lead person over one or more employees doing the same type of work. Work is typically routine and requires general instructions.

Certification/Licensing

Must have a valid Texas Driver's License.

Additional Job Posting Information

Department is willing to accept education in lieu of experience.
Department is willing to accept experience in lieu of education.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

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